Return and Refund Policy

Returns & Refunds

We want you to be completely satisfied with your OUZO gear. If something isn't right, we're here to help.

Return Window

You may return most new, unused items within 30 days of delivery for a full refund. Items must be in original condition with all tags attached.

Non-Returnable Items

  • Items marked as final sale or clearance
  • Custom or OEM orders
  • Items that have been used in water, washed, or altered
  • Gift cards

How to Return an Item

  1. Email support@ouzodive.com with your order number and reason for return.
  2. We will reply with return instructions and the return shipping address within 1 business day.
  3. Pack the item securely in its original packaging and ship it to the address provided.
  4. Once we receive and inspect the return, we will process your refund within 3–5 business days.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived defective or we shipped the wrong product. We recommend using a trackable shipping service — we cannot guarantee receipt of untracked returns.

Exchanges

We offer exchanges for size or color issues. The exchanged item must be returned unused and in new condition. Please email support@ouzodive.com to arrange an exchange. Exchange shipping costs follow the same policy as returns.

Refunds

Refunds are issued to your original payment method within 3–5 business days after we receive and inspect the returned item. Your bank may take additional time to post the refund to your account. If you haven't received your refund after 10 business days, please contact us.

Defective or Damaged Items

If your item arrives defective or damaged, please email support@ouzodive.com within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no cost to you, including return shipping.

Warranty

All OUZO wetsuits and accessories come with a 30-day warranty against manufacturing defects. This covers stitching failures, zipper malfunctions, and material delamination under normal use. Normal wear and tear, damage from improper care, or accidental damage are not covered. For warranty claims, email support@ouzodive.com with photos and your order number.

Questions about returns? Contact us — we typically reply within 24 hours.