Delivery Policy
Delivery Policy
OUZO orders are shipped from China and carefully packed before dispatch. Tracking information will be sent by email once your order has shipped.
Shipping Origin
All orders are shipped from China.
Order Processing
- Orders are usually processed within 24 hours on business days.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive a shipping confirmation email with tracking details after dispatch.
Estimated Delivery
Estimated delivery time is usually 7-10 days after dispatch. Delivery may take longer due to customs inspection, local courier delays, remote-area delivery, holidays, or peak-season order volume.
Europe, UK, Switzerland & Norway Shipping
- Standard shipping is 12.90 EUR for orders below 90 EUR.
- Free standard shipping is available on orders of 90 EUR or more.
- This shipping zone includes all EU countries, the United Kingdom, Switzerland, and Norway.
The free-shipping threshold is calculated on the order subtotal after discounts. Free shipping is automatically applied at checkout when your order qualifies.
North America Shipping
For the North American market, free standard shipping is available on orders of 90 USD or more. Shipping rates for orders below the threshold are shown at checkout.
Customs & Import Duties
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the buyer's responsibility. Please check your local customs office for details before ordering.
Shipping Rates
Shipping costs are calculated by destination and order value at checkout. You will see the full shipping cost before completing your order.
Track Your Order
A tracking link will be included in your shipping confirmation email. If you do not receive tracking information within 48 hours of your order confirmation, please contact support@ouzodive.com.
Last updated: July 2026